Please check to see if your answer is in FAQs before emailing the Academy Administrator.
How do I enter the schedule into the portal?
Into the Trainers Portal, once you are in the schedule part of the contract, enter each session individually as the following:
Session # Dates Number of Days
1 Sept 24 to Sept 25 2019 2
2 Oct 15 to Oct 17 2019 3 …..
If you still need help submitting a contract please see the video tutorial on how to submit contracts:
How can I submit a contract into the Trainers Portal?
If you are unsure on how to submit a contract through the Trainers Portal we recommend watching this tutorial to help with the process:
How do I make sure both their legal name & spiritual name are printed on the certificate?
To have just the students’ legal name printed on the certificate, go to the Student edit page in you Program. Beside the legal name you will notice the check box is already checked. To include or remove the spiritual name you will need to click on the little box to the right of the spiritual name.
After you have done this, please check at the top of the page where it says CERTIFICATE NAME: you should be able to see exactly how the certificate name will be printed.
** NOTE: Please when inserting student names into the portal do so in proper case format. ALL CAPITALS does not work in our software and delays the process of printing. Thank you kindly.
I am not sure of my Trainer Portal password, what can I do?
If you are unsure of your Trainer Portal password, go to the Trainer Portal: trainerportal.kriteachings.org and add your username, which is your email. The Academy Administrator cannot tell you what your password is, but if you click on “Forgot Password” it will allow you to reset your password. Since the portal is directly linked to the Library of Teachings you will be resetting that password as well. Your new password will be emailed to you.
Some individuals who are Level 1 certified do not have member files in the KRI database. What can do?